Privacy Notice

Resolute Freight Agency, Inc. Privacy Notice

Last update 1/21/21

Resolute Freight Agency takes care of your personal information and does everything possible to protect it. This Privacy Notice is written to help you understand what your personal information is collected, stored and used, and what happens to it when you use our website https://resolute-logistics.com/ ("website").

In this Privacy Notice we answer the following questions:

1. 1. Who are we?
2. 2. What is the Privacy Notice covered by?
3. 3. What information do we collect, how and why?
4. 4. How long do we keep your information?
5. 5. Do we share information with third parties?
6. 6. Do we use cookies?
7. 7. What rights do I have regarding my information?
8. 8. How do we update Privacy Notice?

1. Who are we?

We are Resolute Freight Agency, Inc., Delaware C-corporation, EIN: 83-3039682. Our office is located at 101 Greenwich Street, Suite 1202, New York, NY, 10006. Hereinafter, Resolute Freight Agency will be referred to as "we" and "our". We are the operator of your personal information of our clients and users, which means that we determine what, for what purpose and how your personal information will be processed.

If you have any questions, you can contact us by sending an email to hello@resolute-logistics.com . You can also send us a letter at the address: 101 Greenwich Street, Suite 1202, New York, NY, 10006.

2. What is the Privacy Notice covered by?

This Privacy Notice applies to our website.

Website Address: https://resolute-logistics.com/

3. What information do we collect, how and why?

The information we process is divided into two categories: technical information and information that is provided to us by user and client.

Technical information. When you visit our site, some information is collected automatically. We need technical information to operate, maintain, and improve our website. This includes information such as IP address, UTM parameters, geolocation, device type, browser type, cookies, and information about your interaction with the site - session ID.

The session ID includes your interaction with the site, the name of the site from which you went to our site, the functions you use, the pages viewed on our site, the way you use our site, and the actions you take if such actions are present.

The next categories of information are given to us by the user him/herself.

Personal information provided by the client. To perform a contract we need the following information: full name, email, phone number, FID, SSN, driver's license, position, company name, payment information. trucks' numbers, MC number.

Personal information provided by the user. For full interaction with our site, we may collect your name, phone number, email, and company name.

Once again, briefly about what personal information we collect:

• Type of information
• Description of information
• Reasons for processing
• PI provided by client
• To perform a contract we need the following information: full name, email, phone number, FID, SSN, driver's license, position, company name, payment information. trucks' numbers, MC number.
• Performance of the contract
• PI provided by client
• Truck number, company name, MC number.
• Analytics;
• Statistics
• PI provided by client
• Full name, email, phone number
• Marketing
• PI provided by user
• Full name, email, and company name
• Performance of the contract;
• Providing a service
• PI provided by user
• Name, phone number, email
• Marketing
• Automatically collected data
• Technical information;
• Cookies
• Website operation;
• Analytics;
• Statistics

Pay your attention. We knowingly do not process the personal information of users under the age of 18 without consent from legal representative(s). If you are such a user, or you are the legal representative of the user, please let us know by email hello@resolute-logistics.com

4. How long do we keep your information?

We store personal information in the following categories:

• client information

We store personal client information for the duration of the service and 36 months after completion.

• user information

We store users' personal information for 18 months.

However, you can exercise your right to delete your information. In this case, your information will be deleted from our servers within 30 days of your request.

5. Do we share information with third parties?

We use your personal information to perform a contract and for communication between us and the client, and between us and the user. We transfer your information on the following grounds:

Consent. We transfer your personal information based on your explicit consent.

Compliance with the law. We will disclose your personal information to third parties to the extent that it is necessary:

• to comply with a government request, court order, or applicable law;
• to prevent unlawful use of our site;
• to protect against claims of third parties;
• to help prevent or investigate fraud.

Transfer to third parties: We transfer your personal information to third parties on the basis of public offer for processing on our behalf, subject to technical and organizational measures to protect your personal information. We may transfer your information to certain companies, consultants, and contractors, like dispatchers, hired to provide certain services on our behalf.

Your SMS consent and customer phone numbers will not be shared with any third parties or affiliates for marketing purposes.

While transferring we use appropriate safeguard measures, like limited access and NDA's.

We use Zoho as an internal CRM system. You can learn more about the Zoho Privacy Notice here: https://www.zoho.com/privacy.html.

We will ask for your consent unless the transfer of information is part of a contract.

6. Do we use cookies?

We use cookies necessary for the functioning of the site. Using cookies, we receive the technical information specified in clause 3 and out Cookie Policy.

If you want to disable cookies, then you can find instructions for managing your browser settings at these links:

• Internet Explorer
• Firefox
• Safari
• Microsoft Edge
• Chrome
• Opera
• Vivaldi

7. What rights do I have regarding my information?

You, as subjects of personal information, have the following rights:

The right to access information. You can request an explanation of the processing of your personal information.

The right to correct information. We take reasonable steps to accurately record the personal information that you provide to us, as well as any subsequent updates. We encourage you to review, update, and correct the personal information that we maintain about you.

Right to be forgotten. You can send us a request to delete your personal information from our systems. You may request that we delete personal information about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way which infringes any applicable legal requirements.

If you would like to review, change or delete personal information we have collected from you or you had submitted or permanently delete your personal information, please contact us by an email at hello@resolute-logistics.com

8. How do we update Privacy Notice?

This privacy policy and the relationships falling under its effect are regulated by the US federal laws and NY State Constitution. Existing laws and requirements for the processing of personal information are subject to change. In this case, we will publish a new version of the Privacy Notice on our website. If significant material changes are made that affect your privacy and confidentiality, we will notify you by email or display information on the website and ask for your consent.