Privacy Notice

Resolute Freight Agency, Inc. Privacy Notice

Last update 02/18/26

Resolute Freight Agency handles your personal information and takes all reasonable measures to protect it. This Privacy Notice is written to help you understand how your personal information is collected, stored, and used, and what happens to it when you use our website https://resolute-logistics.com/ ("website").

In this Privacy Notice, we answer the following questions:

1. 1. Who are we?
2. 2. What is the Privacy Notice covered by?
3. 3. What information do we collect, how, and why?
4. 4. Email, Phone, and SMS Communications
5. 5. How long do we keep your information?
6. 6. Do we share information with third parties?
7. 7. Do we use cookies?
8. 8. What rights do I have regarding my information?
9. 9. How do we update the Privacy Notice?
10. 10. SMS Data Use Disclosure

1. Who are we?

We are Resolute Freight Agency, LLC, EIN: 99-4281256. Our office is located at 710 Saint Johns Dr., Mansfield, TX, 76063. Hereinafter, Resolute Freight Agency will be referred to as "we" and "our". We are the operator of our clients' and users' personal information, which means that we determine what, for what purpose, and how your personal information will be processed. If you have any questions, please contact us at hello@resolute-logistics.com. You may also send us a letter to 710 Saint Johns Dr., Mansfield, TX, 76063.

2. What is the Privacy Notice covered by?

This Privacy Notice applies to our website.

Website Address: https://resolute-logistics.com/

3. What information do we collect, how, and why?

The information we process is divided into two categories: technical information and information that is provided to us by users and clients.

Technical information. When you visit our site, some information is collected automatically. We need technical information to operate, maintain, and improve our website. This includes information such as IP address, UTM parameters, geolocation, device type, browser type, cookies, and information about your interaction with the site - session ID.

The session ID includes your interaction with the site, the name of the site from which you accessed our site, the functions you use, the pages you view on our site, the manner in which you use our site, and any actions you take, if applicable.

The next categories of information are provided by the user.

Personal information provided by the client. To perform a contract, we need the following information: full name, email, phone number, FID, SSN, driver's license, position, company name, and payment information. trucks' numbers, MC number.

Personal information provided by the user. To enable full interaction with our site, we may collect your name, phone number, email address, and company name.

Once again, briefly about what personal information we collect:

• Type of information
• Description of information
• Reasons for processing
• PI provided by the client
• To perform a contract, we need the following information: full name, email, phone number, FID, SSN, driver's license, position, company name, and payment information. trucks' numbers, MC number.
• Performance of the contract
• PI provided by the client
• Truck number, company name, and MC number.
• Analytics;
• Statistics
• PI provided by the client
• Full name, email, phone number
• Marketing
• PI provided by the user
• Full name, email, and company name
• Performance of the contract;
• Providing a service
• PI provided by the user
• Name, phone number, email
• Marketing
• Automatically collected data
• Technical information;
• Cookies
• Website operation;
• Analytics;
• Statistics

Pay your attention. We knowingly do not process the personal information of users under the age of 18 without consent from legal representative(s). If you are such a user, or you are the legal representative of the user, please let us know by email hello@resolute-logistics.com

4. Email, Phone, and SMS Communications

By providing your contact information, you consent to receive communications from Resolute Freight Agency, LLC (Resolute Logistics), including emails, phone calls, and text messages related to your inquiry, account, or services. Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications at any time by replying STOP, or request assistance by replying HELP.

5. How long do we keep your information?

We store personal information in the following categories:

• client information

We retain personal client information for the duration of the service and for 36 months thereafter.

• user information

We store users' personal information for 18 months.

However, you can exercise your right to delete your information. In this case, your information will be deleted from our servers within 30 days of your request.

6. Do we share information with third parties?

We use your personal information to perform a contract and for communication between us and the client, and between us and the user. We transfer your information on the following grounds:

Consent. We transfer your personal information based on your explicit consent.

Compliance with the law. We will disclose your personal information to third parties to the extent that it is necessary:

• to comply with a government request, court order, or applicable law;
• to prevent unlawful use of our site;
• to protect against claims of third parties;
• to help prevent or investigate fraud.

Transfer to third parties: We transfer your personal information to third parties pursuant to a public offer to process it on our behalf, subject to technical and organizational measures to protect your personal information. We may transfer your information to certain companies, consultants, and contractors, such as dispatchers, who are engaged to provide services on our behalf.

Your SMS consent and customer phone numbers will not be shared with any third parties or affiliates for marketing purposes.

During transfers, we implement appropriate safeguards, such as limited access and NDAs.

We use Zoho as an internal CRM system. You can learn more about the Zoho Privacy Notice here: https://www.zoho.com/privacy.html.

We will ask for your consent unless the transfer of information is part of a contract.

7. Do we use cookies?

We use cookies necessary for the site's operation. By using cookies, we collect the technical information specified in clause 3 and in our Cookie Policy.

If you want to disable cookies, then you can find instructions for managing your browser settings at these links:

• Internet Explorer
• Firefox
• Safari
• Microsoft Edge
• Chrome
• Opera
• Vivaldi

8. What rights do I have regarding my information?

You, as subjects of personal information, have the following rights:

The right to access information. You can request an explanation of the processing of your personal information.

The right to correct information. We take reasonable steps to accurately record the personal information you provide to us, including any subsequent updates. We encourage you to review, update, and correct the personal information that we maintain about you.

Right to be forgotten. You may submit a request to delete your personal information from our systems. You may request that we delete personal information about you that is inaccurate, incomplete, irrelevant for legitimate purposes, or is being processed in a way that infringes any applicable legal requirements.

If you would like to review, change, or delete personal information we have collected from you, or you would like to permanently delete your personal information, please contact us by email at hello@resolute-logistics.com

9. How do we update the Privacy Notice?

This privacy policy and the relationships governed by it are regulated by U.S. federal law and TX State Constitution. Existing laws and requirements for the processing of personal information are subject to change. In this case, we will publish a new version of the Privacy Notice on our website. If significant material changes are made that affect your privacy and confidentiality, we will notify you by email or by displaying information on the website and obtain your consent.

10. SMS Data Use Disclosure

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and service providers necessary to deliver text message services.